Shipping policy

Shipping Policy

Competitive Card Solutions Phils. Inc. (CCS) delivers throughout the Philippines, by CCS in-house delivery (Metro Manila, Cebu and Davao) or by third-party courier. Customers may also pick up orders at our offices in Quezon City, Mandaue City (Cebu) and Davao City, after the order has been confirmed and prepared.

Free delivery
Free delivery applies to eligible orders with a VAT-inclusive product total of PHP 10,000 or more delivered within Metro Manila. Oversized, bulky or special-handling equipment (for example walkthrough metal detectors, X-ray baggage scanners, boom barriers and turnstiles) may require separate delivery charges. Other orders are charged a delivery fee based on location, product size and weight, vehicle or courier required and special handling; CCS Sales will confirm the charge.

Processing and delivery time
For in-stock products, CCS normally dispatches orders within 1–2 working days after payment verification or approved credit terms. Estimated delivery after dispatch is 1 day for Metro Manila, Cebu and Davao, and depends on the courier for other locations. These are estimates and may be affected by courier schedules, weather and other conditions.

Cash on delivery
COD is available on selected arrangements (CCS in-house delivery in Metro Manila, Cebu and Davao, and LBC Express) and is subject to CCS approval and service availability. Otherwise, advance payment is normally required.

Customer-arranged couriers
Customers may arrange their own courier once the order is ready. For damage in transit on a customer-arranged courier, the customer coordinates the claim with that courier; CCS can provide documentation.

Damaged, defective or wrong items
Please inspect your order on receipt and contact CCS Customer Service right away at hello@ccs.com.ph with your order reference and photos. Claims for products that are defective on delivery (DOA) or wrongly supplied by CCS must be reported within 3 calendar days from the date you actually receive the product. If a DOA or wrong item is confirmed, CCS pays the return shipping and the delivery of the replacement or resolved product, and bears transit risk on the legs CCS pays for. Please do not send items back without first contacting CCS Customer Service. See our RMA Policy, Warranty Policy and Refund Policy for return, exchange, warranty and repair shipping costs. This policy does not restrict your statutory rights.