RMA

Return Categories – In general, there are three (3) categories of returns;

Repair

A product may be sent in for repair if it is defective and still covered by warranty. The product/item will be repaired or replaced at CCS’s discretion. There are selected items that we can provide service unit while the product/item is under for a repair but based also in the availability of the units.

Exchange/Replacement

An exchange/replace may occur if the customer’s order the wrong item and would like to exchange it for the correct item. Items are eligible for exchange only within seven (7) days of the receipt of the product. The exchange will not be carried out until the original product is received and has passed all quality control testing.

Refund

Items qualify for a refund only if the product is defective or not operating as promised. You may request a return or exchange within three (3) days of the receipt of the product. CCS reserves right to refuse the returned product for a refund, if the returned product is determined to be unsellable, missing accessories or packaging.

RETURN FOR REFUND/EXCHANGE/REPLACEMENT

  • Items must be returned for refund within three (3) days of the original Sales Invoice and Collection Receipt date – a clear copy of the original SI and CR are to be included with the RMA Form.
  • Items must be returned for exchange/replacement within seven (7) days of the original Sales Invoice and Collection Receipt date – a clear copy of the original SI and CR are to be included with the RMA Form.
  • Items returned for refund/exchange/replacement must be in NEW, UNUSED, RESELLABLE condition and in their original packaging. Items showing any signs of use will not be accepted for return. Items not returned with the proper packaging may be rejected.
  • All items returned are subject to inspection and acceptance by CCS.

Important note: The following products below are not allowed to be returned or exchanged.
• Software after the licensed has been activated.
• Customized Printed products such as (but not limited to) Cards, Lanyards, IDs, Smart Cards, RFID
Label, Sticker and other media.
• Customized modification on standard products.
• Order basis products, not on stocks and is specially ordered for special projects.
• Service(s) that have already been rendered