RMA

Return Categories – In general, there are three (3) categories of returns;

Repair

A product may be sent in for repair if it is defective and still covered by warranty. The product/item will be repaired or replaced at CCS’s discretion. There are selected items that we can provide service unit while the product/item is under for a repair but based also in the availability of the units.

Exchange/Replacement

A voluntary exchange may occur if the customer ordered the wrong item and would like to exchange it for the correct item. Voluntary exchange requests must be submitted within seven (7) calendar days from the date the customer actually receives the product. The product must have been correctly supplied by CCS and must be unused, complete, resellable and in its original packaging, and the exchange must be approved by CCS. Voluntary exchanges and other exceptions are evaluated case by case. For an approved voluntary exchange, the customer pays the shipping costs in both directions and any price difference. If the replacement product costs less than the original, CCS will first offer additional products to cover the difference; if you decline, CCS will refund the difference. This applies only to standard, resellable products and only when the other exchange conditions are met. The exchange will not be carried out until the original product is received and has passed all quality control testing.

If CCS supplied a product that differs from your confirmed order, CCS pays the return shipping of the wrong item and the delivery of the correct replacement. CCS Customer Service will coordinate and authorize the return. This is not a voluntary exchange. Claims for products that are defective on delivery (DOA) or wrongly supplied by CCS must be reported within three (3) calendar days from the date the customer actually receives the product. This does not by itself remove remedies available under Philippine consumer protection law.

Refund

Items qualify for a refund only if the product is defective or not operating as promised. Refund requests must be submitted within three (3) calendar days from the date the customer actually receives the product. Submitting a request does not guarantee approval, and there are no automatic refunds for change of mind. CCS reserves right to refuse the returned product for a refund, if the returned product is determined to be unsellable, missing accessories or packaging. For products that are defective or not operating as promised, this does not by itself remove remedies available under Philippine consumer protection law.

RETURN FOR REFUND/EXCHANGE/REPLACEMENT

  • Refund requests must be submitted within three (3) calendar days from the date the customer actually receives the product. This period is never calculated from the Sales Invoice, Collection Receipt or shipping date.
  • Voluntary exchange requests must be submitted within seven (7) calendar days from the date the customer actually receives the product. This period is never calculated from the Sales Invoice, Collection Receipt or shipping date.
  • DOA and wrong-item claims must be reported within three (3) calendar days from the date the customer actually receives the product. This period is never calculated from the Sales Invoice, Collection Receipt or shipping date.
  • Please include a clear copy of the original SI and CR with the RMA Form when available. A missing copy does not by itself prevent a request; CCS may verify the purchase using its Zoho Books sales records.
  • Items returned for refund/exchange/replacement must be in NEW, UNUSED, RESELLABLE condition and in their original packaging. Items showing any signs of use will not be accepted for return. Items not returned with the proper packaging may be rejected. These conditions do not by themselves remove the remedies available for products that are defective (including defective on delivery), wrongly supplied by CCS or otherwise not conforming to the confirmed order; such cases are assessed based on their circumstances and applicable Philippine consumer protection law.
  • All items returned are subject to inspection and acceptance by CCS.
  • Before sending or bringing any product to CCS for assessment, return, exchange or repair, please contact CCS Customer Service for authorization and instructions. This does not restrict your statutory rights.

Return Shipping Costs

  • Approved voluntary exchange: the customer pays the shipping costs in both directions and any price difference.
  • Wrong product supplied by CCS (different from the confirmed order): CCS pays the return shipping of the wrong item and the delivery of the correct replacement. CCS Customer Service coordinates and authorizes the return. This is not a voluntary exchange.
  • Defective on delivery (DOA): when a DOA is confirmed and qualifies for return or replacement, CCS pays the return shipping and the delivery of the replacement or resolved product. If you suspect a product is DOA, contact CCS Customer Service for assessment and authorization; where feasible, Customer Service will arrange the return shipping. If you prepay a courier charge that CCS has authorized or approved, CCS will reimburse it when the DOA is confirmed. If inspection finds no defect, CCS will decide responsibility for shipping costs case by case, considering whether the issue could reasonably have been resolved through remote assistance, whether potential shipping charges were explained before the return was authorized, and other relevant circumstances.
  • Normal warranty repair (approved in-warranty repair after normal use): the customer pays shipping to CCS; CCS pays the shipping to return the repaired or replacement product.
  • Out-of-warranty repair: the customer pays the shipping costs in both directions; service and parts charges are handled separately.

Important note: The following products below are not allowed to be returned or exchanged.
• Software after the licensed has been activated.
• Customized Printed products such as (but not limited to) Cards, Lanyards, IDs, Smart Cards, RFID
Label, Sticker and other media.
• Customized modification on standard products.
• Order basis products, not on stocks and is specially ordered for special projects.
• Service(s) that have already been rendered

These restrictions apply to discretionary returns and customer-initiated exchanges. They do not by themselves remove remedies for products that are defective, wrongly supplied or misrepresented where Philippine consumer protection law provides protection.