Shipping Policy

Competitive Card Solutions Phils. Inc. (CCS) delivers throughout the Philippines, by CCS in-house delivery (Metro Manila, Cebu and Davao) or by third-party courier. Customers may also pick up orders at our offices in Quezon City, Mandaue City (Cebu) and Davao City, after the order has been confirmed and prepared.

Free nationwide shipping (selected Magicard printers)
CCS offers free nationwide shipping for the Magicard D, Magicard 300 Neo and Magicard 600 Neo when the purchase is completed through the CCS website checkout at https://ccs.com.ph/. This promotion does not apply to Sales-assisted purchases, including orders paid through Zoho Books payment links, and is not extended to other products.

Free delivery within Metro Manila
Free delivery applies to eligible orders with a VAT-inclusive product subtotal of PHP 10,000 or more delivered within Metro Manila; shipping charges are not counted toward the PHP 10,000. Sales-assisted purchases may qualify for this offer. Oversized, bulky or special-handling equipment (for example walkthrough metal detectors, X-ray baggage scanners, boom barriers and turnstiles) may require separate delivery charges. Other orders are charged a delivery fee based on location, product size and weight, vehicle or courier required and special handling; CCS Sales will confirm the charge.

Processing and delivery time
For in-stock products, CCS normally dispatches orders within 1–2 working days after payment verification or approved credit terms. When the product is available at the CCS branch serving the customer, estimated delivery after local dispatch is approximately 1 day for Metro Manila, Cebu and Davao, and depends on the courier for other locations. The 1–2 working day preparation and dispatch period is separate from delivery time. These are estimates, not guaranteed arrival dates, and may be affected by courier schedules, weather and other conditions.

Interbranch transfers
If a customer in Cebu or Davao orders a product available only at the Quezon City branch, CCS first transfers the product to the Cebu or Davao branch and then arranges local delivery (Quezon City stock → transfer → local delivery). Transfer time is additional to the local delivery estimate, and one-day delivery is not promised when the product is not yet at the customer’s local branch. CCS Sales will confirm the estimated delivery date, taking into account the transfer, stock availability, processing and local dispatch arrangements.

Couriers and tracking
For third-party shipments CCS uses LBC Express and other couriers or freight providers depending on destination and product. Tracking details are provided upon request, when available.

Cash on delivery
COD is available on selected arrangements (CCS in-house delivery in Metro Manila, Cebu and Davao, and LBC Express) and is subject to CCS approval and service availability. Otherwise, advance payment is normally required.

Customer-arranged couriers
Customers may arrange their own courier once the order is ready. For damage in transit on a customer-arranged courier, the customer coordinates the claim with that courier; CCS can provide documentation.

Damaged, defective or wrong items
Please inspect your order on receipt and contact CCS Customer Service right away at hello@ccs.com.ph with your order reference and photos. Claims for products that are defective on delivery (DOA) or wrongly supplied by CCS must be reported within 3 calendar days from the date you actually receive the product. If a DOA or wrong item is confirmed, CCS pays the return shipping and the delivery of the replacement or resolved product, and bears transit risk on the legs CCS pays for. Please do not send items back without first contacting CCS Customer Service. See our RMA Policy, Warranty Policy and Refund Policy for return, exchange, warranty and repair shipping costs. This policy does not restrict your statutory rights.